Return Policy

At Move & Play Paediatric Therapy, we are dedicated to providing high-quality products that support child development. If you are not completely satisfied with your purchase, please read our return policy below.

Product Returns

  • Return Window: All child development product purchases can be returned within 30 days from the date of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

  • Non-Returnable Items: Certain products, such as personalized items or items that have been used or opened, cannot be returned unless defective or damaged.

  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions for return or replacement.

Refunds

  • Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.

  • Shipping Costs: Shipping costs for returned items are non-refundable. You will be responsible for paying your own shipping costs for returning your item.

Contact Us

If you have a product you would like to return, or if you have any questions or concerns regarding our return policy, please feel free to reach out to us:

Thank you for choosing Move & Play Paediatric Therapy. We appreciate your support and are here to help you and your family thrive!